Purchase this listing if you have already used the 2 free revisions included in the price of your video invitation. This listing includes 1 extra set of revisions.
We cannot provide refunds after the delivery of a digital file due to the nature of the product. You are paying for a customization service and the time taken to personalize your item.
How can I order an animated invitation video?
If you wish to order any of our animated Invitation video this is how it works:
1 Proceed with the payment.
2 You will receive a confirmation email with a link to the "order form". Complete the order form with your information and send your photo (s) to email@example.com
3 Once we receive all material, we'll start working on your order.
Our current turnaround time is 5 working days (Monday to Friday) to complete your order.
How long does it take to receive my animated invitation?
Turnaround time for all animated invitations is 5 working days (Monday to Friday).
Can I have my invitation in a different language?
We can design your invitation in these languages: English, Spanish, Portuguese, German, Italian, and French (with each order is included only 1 language). You will need to provide the translation. Arabic, Cyrillic alphabets are not supported.
Can I use my choice of music for our animated invitation?
Due to copyright and licensing, we cannot legally download any Spotify, iTunes, or YouTube songs.
You will need to send us the audio file in mp3, wav, or smiler format; we cannot download or convert any music from a link.
You can also choose music from our invitation playlist.
Can I change the typography of my invitation?
Yes, we have a large library of fonts, and we can show you some samples to choose from.
How is the invitation delivered?
You will receive a Video File in MP4 (H264) in multiple sizes. The video file is compatible with WhatsApp and can be sent via email or uploaded on social media.
Can I send the animated invite via text message?
Due to carrier data capabilities, video invited cannot be sent as an MMS (Multimedia message servicing). MMS will decrease video quality, making it blurry and unreadable at the recipient's end. However, you can text your guests the link stored on our Vimeo platform, which is private without ads or distractions - we do not charge for keeping videos there! We are not responsible if a playback error occurs when sending an invite from Vimeo since we cannot fully control what happens through third-party platforms.
Can I add a clickable link to the animated invite?
I'm afraid we can't add hyperlinks since video files don't support links yet.
Do you take custom design orders?
We're sorry, but we don't offer custom design services. We can only personalize the designs available in our shop with your information and music to make it right for you!